In a research note dated February 20 2017, titled “BSM Is Dead; Use Other ITOM Tools to Convey Value and Manage Operations”, Gartner put the BSM category of management and monitoring tools out of its misery.
Amazon has announced that it is buying Whole Foods. Clearly Amazon believes that it can bring its expertise in logistics and software to bear to deliver new value to customers. There is also an important lesson in this digitization strategy for Enterprise IT Operations.
What is a Zombie?
ITPortalPro has published an article written by Bernd Harzog, CEO of OpsDataStore, “The Renaissance of Enterprise IT”. This article lays out the role for IT Operations in the era of the cloud, and explains how IT Operations can play a crucial role in determining which applications run in which clouds.