Gartner Kills Business Service Management

In a research note dated February 20 2017, titled “BSM Is Dead; Use Other ITOM Tools to Convey Value and Manage Operations”, Gartner put the BSM category of management and monitoring tools out of its misery. Read more


Network World – What Amazon’s Acquisition of Whole Foods means for Enterprise IT Operations

Amazon has announced that it is buying Whole Foods. Clearly Amazon believes that it can bring its expertise in logistics and software to bear to deliver new value to customers. There is also an important lesson in this digitization strategy for Enterprise IT Operations. Read more